Privacy policy

ADJOUMA SILK

This privacy policy describes how Adjouma Silk collects, uses, and protects the personal data of users of its website.

By using the website, you agree to the practices described below.

1. Data Controller

The data is collected and processed by:

Adjouma Silk

Luxembourg

2. Data Collected

We may collect the following information:

• Identity (surname, first name)

• Postal and delivery address

• Email address

• Telephone number

• Payment information (processed only by our secure service providers, never stored by Adjouma Silk)

• Order history

• Browsing data (cookies, IP address, device type, browser)

3. Purposes of Processing

The data is used to:

• Process and ship orders

• Manage customer service

• Send order-related information

• Improve the user experience

• Send marketing communications if you have consented

• Comply with our legal and accounting obligations

• Prevent fraud

4. Legal Basis for Processing

The processing is based on:

• The performance of the sales contract

• Compliance with legal obligations

• Your consent (Newsletter, marketing cookies)

• Our legitimate interest in improving our services and securing the website

5. Data Recipients

Data may only be transmitted to:

• Technical service providers (Shopify, payment solutions)

• Carriers

• Marketing providers (with consent)

• Competent authorities when required by law

We never sell your personal data.

6. Data Retention Period

Data is retained:

• For the duration of the business relationship

• In accordance with accounting and tax obligations

• Until consent is withdrawn for marketing data

7. Security

Adjouma Silk implements all reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

8. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to object

• Right to data portability

• Right to withdraw your consent at any time

9. Cookies

This website uses cookies to:

• Ensure the proper functioning of the website

• Analyze website traffic

• Personalize your experience

• Offer marketing content (with your consent)

A cookie banner allows you to manage your preferences during your first visit.

10. Newsletter and Communications

If you subscribe to the newsletter, your email address will only be used to send you information about Adjouma Silk.

You can unsubscribe at any time via the link in each email.

11. Transfers outside the European Union

Some technical service providers may be located outside the European Union.

In this case, appropriate safeguards are in place in accordance with applicable regulations.

12. Policy Changes

Adjouma Silk reserves the right to modify this policy at any time.

The applicable version is the one published on the website.

13. Contact

For any questions regarding data protection, you can contact us using the website's contact form.